Q: How to set up required content when customers place orders on MicroStore? A:  On MS Manager   →  Tap More→ Setting → Order & payment →  Content  required when  ordering   →  Activate shipping method/ Invoice information  → Switch on Required  → Return to save    ...

Q: How to adjust the color sorting on MC Boss? Q: I want to move the colors below to the top. How to do it? A: Go to MC Boss → Tap product → Select a product → Modify → Stock page →  Tap"≡"  → Sort by Color → Tap  on “≡” to move up and down → Return →  Tap ✓ to save Use cases: 1. When a product has a large variety of colors, prioritize displaying th...

Q: Why can't I see the orders from MicroStore? A: First, enable MC Seller permission to allow to check all orders Go to  MC Boss  → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Enable "Allow to check all orders"  Q: Why can't MC Seller view MicroStore orders  even though MC Boss has enabled access to all orders for MC S...

Q: How to  view the product stock distribution on MC Seller? A: Go to Search  page on  MC Seller → Enter reference number → Slide right on the screen to show product information → Tap "Stock distribution" → See the details of stock distribution Q: How to set "allow MC Seller to view stock distribution" on MC Boss?  A: Go to  MC Boss  → Tap More → Ac...

Q: What to do if MC Boss prompts “This product already exists”? A: Product reference cannot be repeated; If not found, it may have been deactivated by MC Boss. Q: What to do if MC Boss prompts “Product not found” during a product search? A: If the product is not deleted, then it has been deactivated by MC Boss. Q: What to do if I cannot find a produ...

Q: How to view  where the position of the product in the warehouse  on MC Seller? A: Go to Search  page on  MC Seller   →  Enter reference number → Slide right on the screen to see where the position of the product in the warehouse How to view the product stock distribution on MC Seller? Click here to find out...

Q: I want to manage two companies using the MC system. Is it possible? A: Yes, it's possible. You would need to create a new MC account just like a new customer, and the fees will be charged based on the new account.   1. Go to MC Boss → Tap More → Tap “👤” account management (on top right corner) → Create a company → Fill in new company information ...

Q: How to create new products on MC Boss? A: Go to MC Boss → Tap Product → "➕" → Description page: Fill in basic product information → Stock page:  Tap Color and select → Tap grey part to upload images → Enter stock quantity →Tap ☑️ on top right corner to save   Q: How to modify product information or modify stock? A: Go to MC Boss → Tap Product → S...

Q: How to confirm MicroStore order on MS Manager? A: Go to  MS Manager → Tap Order → Pending → Confirm → Re-confirm   → The order status is updated to: "To be shipped" Kind tips Before confirming the order on MS Manager, you can modify the order and add the shipping fee. After confirming the order, you will need to find the orders on MC Boss or MC S...

Q: How to increase product stock on MC Boss? A: Go to MC Boss → Tap Product → Select a product → Tap “Modify” →  Go to Stock page → Tap plus icon “ +”  to add stock → Enter stock quantity → Tap ☑️ on top right corner to save   Q: How to modify product stock directly on MC Boss? A: Go to MC Boss → Tap Product → Select a product → Tap “Modify”  → Go t...

Q: T he transfer order (Outgoing) is locked, why can't I modify or delete it? A: The transfer order (Outgoing) is locked because the QR code in the transfer order (incoming) has been scanned and transferred successfully , so if you want to delete the transfer order (Outgoing), you must first delete the corresponding transfer order (incoming). Q: How...

Q: How to modify an order on MC Seller? A: First, go to MC Boss to enable MC Seller permission to “allow to modify all orders”. Go to MC Boss → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Enable "Allow to modify all orders"    Second, go to   MC Seller  → Tap History → Select: Sales order→ Select an order to be modifie...

Knowing that this step is the most important, a good start to the training is a necessity. HOW TO DO IT ? STEP 1: BE AVAILABLE FOR PHONE APPOINTMENTS When the trainer contacts you and schedules a phone meeting, we ask you to be available and to stay focused during this call. STEP 2 - DOWNLOAD IN ADVANCE THE APPLICATIONS THAT MEET YOUR NEEDS Then, to...

Q: How to create product material composition on MC Boss? A:  On MC Boss →  Tap More → Settings  → Material composition → Create   + →  Enter material composition → Save How to set up product information display on MicroStore? Click here to find out...

Q: What is an order tag? A. Order tags are custom-name values that you can use for various purposes. One of the more popular uses is to filter orders on the Orders page. For example, when you issue an invoice, it's more convenient to search for orders with specific tags.   Q:  How to create order tags on MC Boss? A. Go to MC Boss  → Tap More → Setti...