Q: There is Internet on the computer, but there is no response to pressing the print button on the mobile phone.
Q: The printer can print paper, but MC's order cannot be printed.
A: Follow and check the steps on your computer
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Step 1: Make sure that MC Printer is running on your computer
On Windows computer: on bottom right corner
On Mac computer: on top right corner side
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Click MC Printer on your computer→ Settings → Updating
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Step 3: Log out and log in your MC Printer account
1. Log out MC Printer: Find the MC Printer on the printer, right-click → Settings → Log out
2. Reopen MC Printer → Enter the password 123456, other settings remain unchanged.
Double-click the MC printer icon to start:
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Check whether there is a printer with the same name, and the name has a number, select the printer, and test print
Q: The above operations still cannot be resolved, what should I do?
1. Check the printer, unplug the printer power and cable, and plug it back in after 5 seconds.
2. Check the Wifi, restart the it and try
3. Check the computer network, open www.fast.com in the browser to test
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Kind tips
The above methods still cannot be solved, please contact customer service for assistance.