How to find deactivated customers on MC Seller?

Updated at September 15th, 2025

Q: When placing an order on MC Seller, I couldn't find a customer who had not been deleted. What's the reason?

A: The customer might be deactivated. You can search for customers on MC Seller and check " Include deactivated " to find deactivated customers. Then you can activate them on MC Boss and place orders normally.

 

The blue end operation is as follows 👇🏻

The black end operation is as follows 👇🏻

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