Q: How to reactivate deactivated products on MC Boss? A:  On MC Boss  → Tap Product →  Tap "Three lines" on top left corner → Select product status: Deactivated → Select the product and Slide to the left→ Tap “Activate icon” →  Activate  to confirm   Q: How to bulk reactivate deactivated products on MC Boss? A:  On MC Boss  → Tap Product →  Tap "Thr...

Q: How to view customers' purchase history by a product on MC Boss? Q: How to know which customers have purchased this product on MC Boss ? A:  Go to MC Boss → Tap Product → Select a product → Tap Client → Select a Client level/type or Client TMP  → Select a client and tap to view purchased details   Kind tips The mentioned feature is available for ...

Q: How to merge several orders and issue an invoice on MC Boss? Q: If a customer pays once a month, how to merge all their orders and create a single invoice? A: Go to MC Boss →  Tap More → Print Invoice → Select a date range → Enter a customer name → Select orders to merge → Tap "Print" on top right corner 👇 Printed invoice: the number of merged or...

Q: How to set up a new customer application form for MicroStore on MS Manager? A: Go to  MS Manager → Tap More → Settings → New client application form → Go to "Setting" page → Remove or add the content and set up "Required" or "Optional" field → Go to "Preview" page to view new customer application form →  S ave Kind tips If you want customers to s...

Q: How to change the language on MicroStore? A:  On main page → Tap" Three lines" on top left corner →  Tap More  → Language  → Select a language *Reopen the application to synchronize...

Q: How to filter out customers who haven't placed orders for a long time and cancel their product viewing permissions on MS Manager? A: First, filter out customers who haven't placed orders for a while and then bulk set customers' permission. Step 1: Filter out customers who haven't placed orders for a while Go to MS Manager → Tap Customer → Filter ...

Q: How to activate the custom mode on MC Boss? A:  On main account of MC Boss → Tap More → Settings  → Others→ Advanced settings → OK →  Activate " Custom item properties and bulk operation" → Save As shown in the picture on product page: Kind tips Restart MC Boss to synchronize after enabling "Custom item properties and bulk operation"....

Q: How to make a partial delivery？ Q:  Can I deliver partial items and then deliver the rest later? A:  On MC Boss → Document → Select an order → Tap three dots to edit → Delivery status → Partial delivery → Select the items to be delivered→ Tap three dots to add remark/ Send the rest/ Print delivery note → Delivery   Q: How to set delivery for an o...

Q: What are SCORES used for on MS manager? Q: How to improve my MicroStore performance and access analytics on MS Manager? A: You can access shop analytics to gain a better understanding of your MicroStore's performance. These analytics cover Overall Score, Items, Customers, Sales, Operations, and Customer Value Go to  MS Manager   → Tap Store → You...

Q: How to create a delivery method on MC Boss? Q: There are other delivery method, how to create more? A: Go to MC Boss  → Tap More → Settings → Delivery → Modify → “  +  “ On top left corner → Enter a new ” Delivery method” → OK → Tap “ Finish” to save How to create a payment method on MC Boss? Click here to find out How to add shipping fee on MC S...

Q: How to upload multiple product images/videos to MicroStore on MS Manager? A: Go to  MS Manager  →  Tap Store → Products  → Select a product   → Tap "Edit" on top right corner   Method 1: Upload product video Go to "Display" page → Tap "Add a video" → Save Method 2: Upload product images  Go to "Display" page → Select a color → Tap "Add photos" → ...

Q: How to modify company information of invoice? A: 1. Go to MC Boss  → Tap More → Visit card → Modify company information  → ✓ to Save 2. Exit and restart MC Printer on your computer to synchronize.   Q: How to modify VAT rate on MC Boss? A: Go to MC Boss  → Tap More → Visit card → Add/ Modify VAT NO. & VAT rate  →  ✓ to Save   Kind tips 1. Aft...

Q: How to log in MicroStore? A: Open  MicroStore  →  Tap Phone number → Select country  → Enter mobile phone number  → Tap Send the verification code  → Enter verification code from SMS then your account will be activated. Q: What if I don't receive verification code on my phone? A: Tap Can not receive verification code?  → Select " Get it by WhatsA...

Q: How can I create a catalog for my customers? A:  On MS Manager →  Tap Catalog →   +  → Enter Name, Description → Add items   → Catalog Privacy → Price Privacy →  Save  Tap  Preview  to take a look your catalog Q: How can I send the latest catalog to customers? A:  On MS Manager →  Tap Catalog →  Select Catalog   → Send → Select a sending method  ...

Q: If MC Seller account has been bound with another device, how to unbind MC Seller account on MC Boss? A: Go to MC Boss   →  Tap More → Account management  → MC Seller → Select a seller's account → Swipe down the page to the bottom → Select “ Retain configured permissions” or “Do not retain configured permissions”   Kind tips Please reopen MC Selle...

Q: When a customer's order time is modified, can the payment time also be modified? Q: If a payment was missed a few days ago, can the payment time still be recorded as a few days ago? A:   Yes, find the payment record on MC Boss → Tap Document → Cash journal → Select a payment record →  Tap Three dots on top right corner   → Modify date → Select a ...

Q: How to set up a low stock alert for your products on MC Boss? A: Go to MC Boss   → Tap Product → Select a product  → Tap "Modify"  →  Go to Description page: Stock alert → Select a shop→ Turn on "Stock alert" →  Enter a low stock alert quantity → Return →  Tap " ✓" on top right corner  to save 🌟 Set stock alert for a single color/size. Q: How to ...

Q: How to filter and view all the online/offline products on MS Manager? A: Go to   MS Manager →  Tap  Store → Products → Filter  (on top right corner)   → Tap "Online/Offline settings  → Select Online/ Offline How to set products as online for MicroStore on MS Manager? Click here to find out How to set products as offline for MicroStore on MS Manag...

Q: How to add and modify category images for MicroStore homepage on MS Manager? A: Go to  MS Manager   →  Tap Store → My Store  → MicroStore App  → Category section  → Set content of type A /B 1.  Set Cover Image  Manually  → Add photos   →Return and Save 2.  Set Cover Image  by default → Select Best seller/ Latest Item   →Return and Save...

Q: How to modify product/customer information on MC Seller? A: You need to allow permissions on MC Boss first and you can modify on MC Seller. Step 1: Allow permissions on MC Boss Go to MC Boss → Tap More  → Account management  →  Sales order  →  Select a sales account → Enable "Allow editing product/customer" → S et Limited time to edit Reminder: T...

Q: How to change your MC Boss login password? A: Go to MC Boss  → Tap More → Tap “👤” account management (on top right corner) → Your mobile Number → Change password → Finish How to set/modify the security password on MC Boss to delete products/customers/orders? Click here to find out...

Q: I do not have a valid website to obtain my MicroStore.       How can I create one? A: You can create one via MS manager. 1. On MS Manager  →  Tap More → My store  → Website →  Edit     Tap Custom Website URL → MicroStore Web Address → Enter your shop name  → Confirm 2. Return to " My website " page to adjust your privacy settings →  Tap Visibilit...

Q: How to log in and bind MS Manager account with the same mobile device as MC Boss? A:  Open MS Manager  →  Tap “Connect with MC App” → Open MC  → Select account: micro1  Q: How to log in and bind MS Manager account with another mobile device? A: Scan its QR code on MC Boss to bind the account 1. Go to MC Boss  →  Tap More → Account management  → M...

Q: How to apply a discount to a single product when placing an order on MC Seller? A: Go to the “Order” page on MC Seller → Tap “Three dots” → Tap “Adjustment” and tap “%” → Tap “Discount” and enter discount → Tap “Return” on top left corner   Q: How to apply amount deduction to the entire order when creating an order on MC Seller? A: Go to the “Ord...

Q:  How to place a transfer order between stores using MC Seller? A:  In order to create transfer orders between stores, each shop must have MC Seller installed. 1. Go to “Order” page on MC Seller of the First Shop→ Select document type: Transfer order   → Select shop → Go to “Search” page and add products and quantity → Tap Next to place an order →...

Q: How to change the first time a product is set online as a new product for MicroStore on MS Manager? Q: How to set old products as new products for MicroStore on MS Manager? Q: How to set best-selling products to be pushed as new products to MicroStore buyers? A: Go to  MS Manager  → Tap Store → Products → Select a product → Tap "Item info" → Tap ...

Q: How to use supplementary category (Brand/ Year/ Season)? Q: How to customize the name of supplementary category? A:  The system default is Category/ Brand/ Year/ Season. Go to MC Boss → Tap More → Settings → Category → Select a supplementary category → Modify →  +  → Confirm → Finish   Q: How to customize the name of supplementary category? A:  S...

Q: How to check stock quantity when placing an order on MC Seller? A:  On MC Seller → Tap  Search →Enter reference  → Tap "Stock" to see stock quantity ...

Q: How to allow order modification on MC Seller? A:  On MC Boss →  Tap More → Account management  → Select a Seller's account →  Switch on " Allow order modification"   → Return to save  Q: Can I modify the orders delivered on MC Seller?  A: Yes, you can switch off this setting below on MC Boss and Modify button will be shown on MC Seller. On MC Bos...

Tap More→Settings -Add and Edit Size 1. Tap Size management 2.  Tap + 3. Tap + 4.  Tap Modify 5.  Tap + 6. Enter size and tap confirm →Finish 7. Tap < to return -Add and Edit Size List Step 1,2,3 as above 4.  Tap the size to combine the size list 5.  Finish 6. Tap < to return...

Q: How to view the details of the cash journal on MC Boss? A: Go to the  Document  page on MC Boss   → Tap “Cash journal”  → Select a date range → Tap Total:  ▶️ on the right side   → View the total amount of all payment methods. Q: How to export the details of the cash journal in an Excel file from MC Web? A: Follow the steps below to log in to MC ...

Q: How to not display the stock quantity when placing an order on MC Seller? Q: How to display "Stock" only without showing the stock quantity directly when placing an order on MC Seller? Q: I don't want customers around me to see the stock quantity on MC Seller to avoid haggling? How to set it up? A: You can set sellers to see the stock available f...

Q: Why can't MicroStore customers see products? Q: A customers can't get into my MicroStore even though he has been my customer on MC Boss. How to give him access to visit my MicroStore? A: There could be a few steps we can check out: Step 1: Check in MC Boss to verify that the customer's phone number is correctly entered as MS Manager and his Micro...

Q: How to place a pre-sale order on MC Seller? Q: The product is currently out of stock, but how can sellers place a pre-sale order for customers on MC Seller? A: Go to "Order" page on  MC Seller  → Select document type: Pre-sale order → Select a customer →  Go to "Search" page to select products → Enter quantity → Tap " Three dots" to edit details ...

Q: How to set the minimum order quantity/amount for MicroStore orders on MS Manager? A:  Go to  MS Manager   → Tap More  → Settings → Order & Payments  → Minimum order limit Option 1 :   Minimum Order Amount  The minimum amount limit can be set by customer ABCD level. Option 2:   Minimum  Piece  Quantity The minimum piece quantity  limit can be ...

Q: How to check the status of an order on MC Boss/ MC Seller? A: On the left side of the "Order":  Red tube  is  payment status ,  blue tube  is  delivery status . On MC Seller: History On MC Boss: Document...

Q: How to modify MicroStore order after confirming it on MS Manager? A: Go to   MC Boss  → Tap Document → Select an order → Tap "..."  on top right corner → Modify order   → Jump to MC Seller modification order page → Modify the price/quantity →Tap "Finish" to modify the order On MC Seller:  Kind tips To modify an order on MC Boss, MC Seller is requ...

Q: Where can I analyze my inventory and sales? A:  On MC Boss →  Tap More → Stock analysis  → Select shop → Select date range → Slide to the left to see more analysis...

Q:How to bulk upload images via computer to transfer station on MS Manager? A: On photo transfer station 1. On MS Manager  →  Tap More → Photo transfer station  → Import from PC →  Copy the link 2. On PC  → Enter the link → Click Batch import photos → Select photos  3. On PC  →  Select photos → Click Open  , Shows imported successfully 4. Return bac...

Q: How to activate exclusive sales in designated areas? A: Follow the instructions below on MS Manager 1. On MS Manager   → Tap More  → Settings  → Item privacy → Enable Exclusive offers area → Switch on "Exclusive offers area"   → Tap Sales area  → Create areas 2. To set a customers on a sales area   → Tap Customer  → Select a customer  → Tap Modif...

Q: How to activate the "New Arrivals" section for MicroStore on MS Manager?  A: Go to MS Manager   →  Tap  Store  →  My Store   →  MicroStore App   → Tap Product collections → New Arrivals → Activate "Show this collection" →  Set the days for new arrivals → Save 👇 View the effect on MicroStore: Kind tips 1. New products set as online on MS Manager a...

Q: How to modify customer ABCD price description? A: Go to MC Boss    →  Tap More → Settings  → Price per customer → Change the ABCD price description  → Save *P rice your products in accordance with your types of customers with a standard price, VIP price, etc. when creating new items....

Q: How to export stock data on MC Web?  A:  1. Click the website:   web.mc.app  on your computer  2. Open MC Boss → More → Scanner（on the top left corner）→  Scan the QR code on the website to log in  → Click "Remain logged in" if needed on MC Web 3. On the MC Web, click Products → Select Time range → Stock order → Export ...

Q: How to setup automatic confirmation for offline payment MicroStore orders on MS Manager? Q: What to do if you need to rest at night or are sometimes too busy to confirm MicroStore orders promptly?  A: Go to MS Manager  → Tap More → Settings → Order & Payments → Activate "Automatic confirmation for offline payment orders"   Kind tips When enab...

Q: After the product is created on MC Boss, how to bind/change product position on MC Seller? A:  Go to MC Seller  → Tap More → Functions → Bind position → Fill in Position → Scan the product barcode or search by product reference to find the product that needs to be configured → Tap ↩️ to search the product → Bind How to view the product position o...

Q: How to set the product description on the invoice? A: Click MC Printer on your computer→ Settings → System settings → Invoice → Select and Click "Description" you want to show  → Delete "Default product name: Item "  →  ☑️   to save Kind tips Once the configuration is completed, you need to delete the invoice generated, then tap "Print invoice of...

Q: How to use order tag on MC Boss? A:  On MC Boss  →  Tap More → Settings  → Order tag → Enter tag name → 「 ✓ 」to save Q: How to add order tag on MC Seller? A:  On MC Seller  → Search Item reference  and enter quantity → Tap Order  → The three dots 「 °°° 」 → Tag → Select tag → 「 ✓ 」to save → Next to place an order   Kind tips Kind tipsThe orders th...

Q: How to create an inventory order on MC Seller? A: 1. Go to "Order" page on   MC Seller  → Select document type: Inventory → Select All/ Choose items → Select Directly calculate inventory/ Print→ Enter reference number  → Enter the updated stock quantity if it has changed → Swipe to the left and tap "Confirm" if the stock hasn't changed. 2.  Tap "...

Q:  How to send orders to customers on MC Seller? A: You can share orders to customers. Method 1. On MC Seller   →  Tap Share → Select WeChat/ WhatsApp/ Messages/ Mail    → Send Method 2 . On MC Seller  →  Tap History → Select an order  →  WeChat/ WhatsApp/ Messages/ Mail    → Send Tips The shared order is valid for 7 days. How to send/ share order ...

Q: How to change or reset the password in MC Boss? A: Click page: More → Security → Password → Modify password → 「 ✓ 」...

Q: How to set up Packing content on MC Boss?  A:  On MC Boss → Tap More → Settings → Packing content → Create → Enter packing content details → Save → Confirm   How to set up product information display on MicroStore? Click here to view     How to hide product information on MicroStore? Click here to view    ...

Q: How to generate an updated invoice after the invoice information is modified on MC Boss?   A: You will need to delete the original invoice on invoice system and tap print invoice on the app.   Q:  How to delete an invoice and modify invoice number as next? A:  Click MC Printer  on your computer 1.  Settings → Invoice → Select an invoice → Right c...

Q: How to set up shipping options for MicroStore on MS Manager? Q: How to calculate shipping cost based on weight when placing an order? A: First, go to  MS Manager  → Tap More→ Setting  → Order & payment  → Shipping cost plan  →  Activate "Enable s hipping cost plan feature"  →  Add a plan → Name the plan → Confirm  → Tap the shipping cost plan...

Q: How to print out the order by reference?  A: Set up on your MC Printer     Click MC Printer  on your computer→ Settings → System settings       → Order → Items in order by......

Q: How to activate MC Chat (MicroStore online chat) on MS Manager? A: Go to   MS Manager  →  Tap More → Settings  → Online customer service → Activate "Online customer service" → Tap "Customer service account" and s elect a MS Manager account → Enter Welcome "Auto greeting messages" for your customers 👇View the effect on MicroStore:  Kind tips 1. On...

Q: How to activate online payment via Stripe? A: Follow the instructions below on MS Manager 1. On MS Manager  → Tap More  → Settings  → Order & payment → Payment-Online payment method → Stripe   2. Switch on Pay with Stripe  → Fill in the API key  → Tap " How to get API keys " and f ollow the steps...

Q: How to set up the printer on MC Printer? A: On your computer → Click "MC Printer"  on your computer→ Settings → System settings → Select a document type → Select "Printer"   → Tap 「 ✓ 」to save...

Q: How to upload multiple images via computer ? A: On photo transfer station 1.  On MS Manager   →  Tap More → Photo transfer station  → Import from PC →  Copy the link 2.  On PC   → Enter the link → Click Edit photos of individual item  → Enter reference number   → Next 3.  On PC    → Click Select photos or Drag photos to Purple area   →  Select ph...

Q: How to set products as offline for MicroStore on MS Manager? Method 1: Set a product as offline by individual A: Go to Manager → Tap Store → Products → Select a product → Slide to the left on the product → Tap "Offline"     Method 2: Bulk set products as offline  A: Go to Manager → Tap Store → Products → Tap ✅ on top right corner to bulk modify →...

Q: How to change the receiving method of the transfer order on MC Boss? A:  Go to MC Boss → Tap More → Setting → Others → Advanced settings → OK → Find "Method of receiving transfer orders" → Select "Transfer stock immediately after placing transfer order" or "Transfer stock manually after placing transfer order"   How to work with transfer orders o...

Q: Can products be imported into MC in batches with Excel? A: You can import items in batches by MC Web: 1. Click the website:   web.mc.app  on your computer  2. Open MC Boss →  Click  More → Scanner（on the top left corner）→  Scan the QR code on the website to log in →  Click "Remain logged in" if needed on MC Web 3. On the MC Web, click Products → ...

Q: How to set products as online for MicroStore on MS Manager? Method 1: Set a product as online by individual A: Go to Manager → Tap Store → Products → Select a product → Slide to the left on the product → Tap "Online" Method 2: Bulk set products as online  A: Go to Manager → Tap Store → Products → Tap ✅ on top right corner to bulk modify → Select ...

Q: Why can't I find a product on MicroStore after I have successfully set it online on MS Manager? Q: Why are some products suddenly not found on MicroStore anymore? A: There could be a few things you can check out: Situation 1: Make sure the stock is sufficient If over-selling is not allowed, the product will be automatically set offline on MS Mana...

Q: How to include tax automatically in the order? A:  On MS Manager  →  Tap More → Settings   → Order & payment  → Switch on " Offline payment orders include tax by default"   →Return to save...

Q: How do MicroStore customers receive notifications for new arrivals on MS Manager?  A: As long as it's a new product created on MC Boss and set online on MS Manager, they will receive the notifications automatically. Q: When will customers receive the notification ? A: It's the next day from 10:00-13:00,  the best time of day to send push notifica...

Q: How to modify the Timed-Out order on MC Boss? A: Go to  MC Boss  → Tap Document → Document →  Select the TimeOut order → Tap “Three dots” on top right corner → Tap "Modify creation date"→ Set today's date → Tap Confirm  → Confirm  → After the order is unlocked, You can modify it. Q: How to modify the days of Timed-Out order? A: Go to  MC Boss  → ...

Q: How to exit MC Printer for synchronization and restart it? A:  (Windows system)  On your computer→ Right click "MC Printer" at the bottom right of the computer→ Exit → Click "MC Printer" on your desktop to restart it  (MAC system)   On your computer→ Left click "MC Printer" at the top right of the computer→ Exit→ Click "MC Printer" on your deskto...

Q: How to delete incorrect cash register records through orders on MC Boss? Q: There is a problem with the payment in the order? How to delete it? A: Go to MC Boss → Select an order → Tap “Payment record” in the order details → Tap “Three dots" on top right corner → Tap Delete → Delete → Enter password → OK to confirm   Kind tips 1. Deleting cash re...

Q: How to change store name in MC Boss? A:  On MC Boss →  Tap More → Settings  → Basic file management → Shop   →  Enter shop name → Save...

Q: How to temporarily suspend MicroStore online orders on MS Manager? A: Go to MS Manager  → Tap More  → Settings  → Order & payment → Tap “Temporarily suspend online orders” → Activate “Temporarily suspend online orders” → Tap" Message" and write a message → Tap Return to save   Kind tips When the "Temporarily suspend online orders" function is...

Q: I need to enter password every time whenever deleting an order.  How to turn off the security password feature on MC Boss? A:  On MC Boss   →  Tap More → Security  → Turn off the feature →Enter password → Confirm Note: Security password features prevent you from deleting an order and important information unintentionally. Once deleted, the data c...

Q: How to allow place different types of orders for MC Seller? A: Go to MC Boss    →  Tap More → Account management  → Sales app → Select a MC Seller account  → Switch it on ...

Q: How to delete a category on MC Boss? A: As long as there is no items in this category. Go to MC Boss  → Tap More → Settings → Category→ Select a category(0) → Tap "Red delete icon" → Delete→ Finish to save   Kind tips Products need to be moved to another category before deleting one category.   Take a look at the video    ...

Q: How to apply for a free trial on MC Boss after registering with a phone number? A: To get started with a free trial of MC APP - MicroStore, follow these steps: 1. Contact your wholesale consultant to register for a free trial account.       Provide  a mobile phone number with the country code for s ign-up . 2. After your mobile phone number is re...

Q: How to check the creation time of customers on MS Manager? A: Go to  MS Manager  →  Tap Customer → Tap icon in the middle  "Sort by" → Latest created → Check "creation date"...

Q: How to change your store/warehouse in charge of MicroStore orders on MS Manager? A: Go to  MS Manager   → Tap More  → Settings → Order & payment → Warehouse →  Select a Shop/ Warehouse → Confirm Kind tips MicroStore allows you to use only one fixed warehouse for shipping....

Q: How to filter and view products with no images on MS Manager? A: Go to   MS Manager →  Tap  Store → Products → Filter  (on top right corner)   → Tap "Product photo"  → Select "With image/ No image on color/ No image" Q: How to filter and view products with no videos on MS Manager? A: Go to   MS Manager →  Tap  Store → Products → Filter  (on top r...

Q: How to change document name of an order? A: On your computer → Click "MC Printer"  → Settings → System settings → Click "Order" → Modify "Print document name"   → Tap 「 ✓ 」to save...

Q: How to enable the automatic addition of default tax to orders on MC Seller? A: Go to  MC Seller  → Tap More → Functions → Settings → Default tax included → On As shown in the picture: Kind tips If an order does not need to include tax, you can manually click on “Tax" as light grey and this order will not include tax....

Q: How to send electronic invoice as pdf files to customers on computer? A: 1. Click MC Printer on your computer → Invoice  2.    Enter customer's name → Click「 🔍 」to find invoice → Click Export PDF → OK ( PDF file has been saved in this file) *Invoice exported as PDF file will pop up in the file, click to send to your customer Q: How to generate on...

Q: How can I change the company information when printing out order note? A: On your MC Printer 1. Click MC Printer on your computer→ Settings → System settings 2. Click Company Info → Modify the company information →「 ✓ 」to save...

Q:  How to check the remaining MC subscription usage time on MC Boss? Q: How many days are left before my subscription expires on MC Boss? A: Go to MC Boss  → Tap More → Remaining days → View remaining subscription days  ...

Q: I don't remember all the product references. How to search for products with images?  A: Tap Search for 2 seconds → Tap "Catalog"   How to get product information from MC Seller? Click here to find out...

Q: How to bind MC Seller account on MC Seller? Method 1: MC Boss logged in on the same phone as the MC Seller Go to MC Seller → Tap "Associating a new account" → Open MC → Select a seller's account Method 2: MC Seller is on another device. Go to MC Boss to save the QR code, and then scan it on the MC Seller login page to bind the account. 1. Go to  ...

Q: I have just created a new product but I can't find the reference number.  How to synchronize MC Seller? Method 1: Synchronization A: Go to MC Seller  → Tap More → Functions → Tap Synchronize Method 2: Deep synchronization A: Go to MC Seller  → Tap More → Functions → Tap Synchronize for 2 secs for deep synchronization → Tap "OK" to confirm...

Q: Can customer's info be imported into MC in batches with Excel? A: Yes, you can import them in batches by MC Web: 1. Click the website:   web.mc.app  on your computer   2. Open MC Boss → More → Scanner（on the top left corner）→  Scan the QR code on the website to log in → Click "Remain logged in" if needed on MC Web   3. On the MC Web, click Contac...

Q: How to delete an order completely on MC Boss? A: Go to MC Boss → Tap Document → Select date → Select an order and slide to left → Tap Delete → Enter password → Confirm   Q: How to bulk delete orders and not to restore to stock on MC Boss? A: Go to MC Boss → Tap Document → Document → Three line on top left corner → Select Sales order → Select date...

Q: How to enter remaining quantity in stock on MC Boss? Q: The stock of the product is 10 pieces per pack, with unit sold by 6 pieces.  You want to enter quantity left in the stock, which is 3 pieces.  How to enter 3 pieces left in the stock?  A:  On MC Boss   →  Tap Product → Select an item  → Modify  → Edit product information  → Stock  → Stock qu...

Q: How to approve and accept a new customer application on MS Manager? A: Go to MS Manager  → Tap Store  →  New customer applications → Go to "Pending" page  → Tap "Approve"  → Create new client/Connect existing client  → Next after  verifying his information →  Create/Connect   Kind tips:  (Select "Connect existing customer" or "Create new customer...

Q: How to view unpaid orders on MC Seller? A: Go to MC Seller → Tap History → "Three lines" on top left corner → Select the date range → Select Payment status: Unpaid  → Tap blank to refresh the page→ View the unpaid orders   How to view undelivered orders on MC Seller? Click here to view    ...

Q:  Is there a reminder for receiving a new transfer order on MC Seller? A:  Go to MC Seller → Tap More → Pending → To be received transfer-in order → Select a transfer order → Tap "Receive transfer-in order" → Confirm   How to work with transfer orders on MC Seller? Click here to view  ...

Q: How to set products online based on customer levels on MS Manager? A: There are two types of settings: one for future new products that set available online to customer levels, and another for existing products that set available online to customer levels. Method 1: for future new products Q: After setting some customers able to see new products,...

Q: How to get product information from MC Seller? A: Tap Search → Enter reference number → Slide right on the screen to show product information How to search for products with images?  Click here to find out...

Q: How to unbind MS Manager account on MC Boss? Q: If MS Manager account has been bound with another device, how to unbind it? A: Go to MC Boss → Tap More → Account management → MicroStore → Select a MS Manager account  → Tap “Unbind the account”     Kind tips Please reopen MS Manager after unbinding account on MC Boss.     How to unbind your own ac...

Q: How to change currency on MicroStore? A:  On MS Manager  →  Tap More →  Settings  → Order & payment  → Currency...

Q: How to create a new client and set type of customer?  A: On MC Boss  → Tap Customer →  「 + 」  → Create new client → Select Types: Client → Select Scale: A/B/C/D  → Enter customer name & info  → 「 ✓ 」to save   Q: How to create A/B/C/D price on MC Boss? A: On MC Boss  → Tap Product →  「 + 」  → Price → Enter A/B/C/D price  → 「 ✓ 」to save   Kind ...

Q: How to change the language on MS Manager? A:  On MS Manager  →  Tap More →  Settings  → Language  → Select a language *Reopen the application to synchronize...

Q: How to delete a purchase order on MC Boss? A: Go to MC Boss → Tap Document → Document → Tap “Three lines on top left corner” → Select document type: Purchase order → Select date range → Select a purchase order and slide to left → Tap Delete → Enter password → Confirm   Q: How to bulk delete purchase orders and not to restore to stock on MC Boss? ...

Q: How to place an order on MC Seller? A: 1. Go to " Order " page on  MC Seller  → Select document type: Orders  → Select a customer  2.  Go to  " Search " 🔍   page   →  Search reference  → Select product  → Enter the quantity (pack)  → Modify:     Blue buttons   " (9) Packing unit  ( pieces in one pack)", " ( 10) Discount  for this product",  " (11...

Q: How to notify the customers on MicroStore when product will be restocked? Set up for individual products A:  On MS Manager → Tap Store → Products → Select a product → Next step when sold out → Select "Display Restocking" when sold out → Write "Restock announcement"→ if you only want to set up for specific color/size, enable "Set by color/size" an...

Q: How to create product categories on MC Boss? A: Go to MC Boss   → More  → Settings  → Category → Modify   → + →  Enter a category → Confirm → Finish How to delete a category on MC Boss? Click here to find out How to adjust the sorting of product categories on MC Boss? Click here to find out...

Q: How to customize the products displayed on My Fashion Wholesaler and the website? A: Go to  MS Manager   → Tap Store  →  My store  → Feature products  → Edit  → The way to select featured product  → choose Auto or Manual  → save How to apply to join or modify company information on MyFashionWholesaler.com on MS Manager?  Click to view...

Q: How to view the username of your MS Manager account? A: Go to MS Manager → Tap More  → Tap 👤 on the top right corner→ Check Username...

Q: How to delete products on MC Boss? A: On MC Boss → Tap Produc t → S elect the product and Slide to the left → Tap "Delete"→ Delete → Enter security password → OK to confirm   Q: How to bulk delete products on MC Boss? A: Tap Product  →  Tap 「 ✓ 」to bulk modify → Select products  → Tap “Delete” →  Delete → Enter security password → OK to confirm  ...

Q: How to upload store logo on MS Manager? A:  On MS Manager →  Tap  Store   → Logo  → Complete information → Store Logo (Small)   → Save...

Q: Is there a way to verify the authenticity of the company tax number entered by the customer in the new customer application form? A: Go to MS Manager → Tap More → Search company information → Enter Country & VAT number → Search   How to check and save customer company information (integrating with EU VIES) on MC Boss? Click here to view  ...

Q: How to modify company information of invoice? A: 1. On MC Boss   →  Tap More → Visit card  → Modify company information   →  ✓ to Save 2. Restart MC Printer on your computer....

Q: How to recommend related products to customers when they view a single product in MicroStore? A: You can customize the related products you want to customers. Option 1: Set up in each individual product Go to MS Manager  → Tap Store → Products → Select an item → Complete the look → Creat outfit → Enter "Remark name" → Add "Complete the look" reco...

Q: How to batch edit the products added to shopping cart on MC Seller? A: Go to the " Order " page on  MC Seller →  Slide down the page  → Tap "Bulk operation"  → There are two methods to bulk modify by " Reference " or " Color "  → Select the products to be modified → Tap "Price/Discount/Quantity/Delete" to b ulk modify  →  Return → Save Q: How to ...

Q: I would like to have a second MC Boss account, how to log in? A: First of all, you need to apply for with another mobile phone number, follow the next steps below 1. Contact us to a pply for with another mobile phone number → Get the verification code → Get the log in password  2. Access to the main account of MC Boss, follow the instructions bel...

Q: How to change the sorting order of the product search page on MC Seller? A: Go to  MC Seller   →  Tap More → Functions  → Settings  → Search mode  → Select the sorting method according to your needs How to directly see product prices/stock while searching for products on MC Seller? Click here to find out How to change the sorting display method f...

Q: How to check current MC Boss version I am using? Q: How to update to the latest version of MC Boss? A: On MC Boss   →  Tap More   → Other: Version: Pro/Advanced/ Standard   → Update   → Tap Update to download    How to update to the latest version of MS Manager & MicroStore? Click here to find out...

Q: How to clear and recalculate the Seller's performance on MC Boss? A:  Go to MC Boss  → Tap More → Account management → MC Seller → Select a Seller's account → Tap "Clear seller's performance" → Clear seller's performance...

Q: How to add/upload photos to a product on MC Seller? A: Go to “Search” page on MC Seller → Select a product  Method 1: Take a photo Tap grey image to switch upload image mode → Select "Take a photo"  → Use camera to take a picture → Use photo     Method 2: Import from album Tap grey image to switch upload image mode → Select "Import photo from alb...