Q: How to handle my company's daily  expenses on MC? Q: How to set daily expenses on MC Boss? A: Go to MC Boss  → Tap product  → Tap " + " to add a new reference  → Tap "Description and enter reference, Price, Unit  → Select category: Expense → Tap stock" and select color: mix, quantity: 0 → Tap " ✓ " on top right corner to save Kind tips 1. Need to...

Q: How to place orders for multiple customers at the same time on MC Seller? Q: How to place one customer's order first while keeping the other customer's order on hold on MC Seller? A: Go to  "Order" page on  MC Seller   → Select document type: Order → Select  a customer   → Go to "Search" page to select products   → Tap " Order" for 3 seconds → Pe...

Q: How to filter and view products with different sales statuses on MS Manager? A: Go to MS Manager →  Tap Store → Products → Filter  (on top right corner)   → Tap “Sales status” → Select “Pre-sale/ Pre-sale ended/ Restocking/ Sold out/ Hidden/Offline” Kind tips The sales status reflects the current availability and visibility of products/colors/siz...

Q: How to cancel the automatic printing of MicroStore orders on MC Printer? A: 1. On your computer→ Click "MC Printer" on your computer→ Settings → System settings  2. Click "Order" → NOT ✓ “ Orders from MicroStore are only displayed on the screen” → Click "✓" to save → OK ...

Q: How to not print company information on the orders? A: On your computer → Click "MC Printer"  on your computer→ Settings → System settings → Click "Order" → Print company informations:  NOT ✓   → Tap 「 ✓ 」to save Q: How to print company information on the orders? A: On your computer → Click "MC Printer"  on your computer→ Settings → System settin...

Q: How to deactivate a client on MC Boss?? A:  On MC Boss  → Tap Client  → Select a client and Slide to the left → Tap "Deactivate" Q: How to bulk deactivate clients on MC Boss? A:  On MC Boss  → Tap Client  → Tap " √ " to bulk modify → Select clients to set deactivated → Tap "Deactivate" → OK How to view deactivated clients on MC Boss? Click here t...

Q: How to create a return supplier order on MC Seller? A: Go to "Order" page on MC Seller → Select order type: Purchase order →  Select a supplier → Go to  " Search" page → Select the reference of the product that needs to be returned to supplier  → Enter the quantity  needs to be returned by using "Minus -"→ OK → Tap " Next" to place a return suppl...

Q: How to modify product packing unit on MC Seller? A: Go to MC Seller → Tap Search→ Select product reference→ Tap Packing unit: " ✖️1 "→ Select Unit number →Packing unit has been modified to  " ✖️6"   Kind tips 1. If you can't find the desired packing unit, you can create a new one on MC Boss. 2. After setting it up on MC Boss, remember to synchron...

Q: How to ignore the number of products in stock on MC and allow customers to place orders? Q: How to oversell on MicroStore? A: Follow the steps below to set up on MS Manager Note ⚠️ The following two steps must be completed to set up successfully. Step 1: Set up for "New products" On MS Manager  → Tap More   → Settings  → Order & payment → Def...

Q: How to set the default packing unit when placing an order on MC Seller? A:  Go to "Order" page on MC Seller → Select document type: Order → Select a customer →  Go to "Search" page to select products → Tap Packing unit: " ✖️6 " → Select packing unit → Switch on “Keep selection”  → Packing unit has been modified to  " ✖️ 1 "     Kind tips After en...

Q: How to make cashier on MC Seller? Method 1: How to quickly make a full payment when creating an order on MC Seller? A: Go to MC Seller  → On “Cashier” page → Select a payment method → OK →  Tap "Finish" to place an order     Kind tips If you don't enter an amount after selecting a payment method, it will automatically be considered as full paymen...

Q: How to set up product information display on MicroStore? Q: What product information can be displayed on MicroStore? A:  The product information on MicroStore is automatically synchronized with MC Boss. A: 1. As shown in the picture, when creating a product on MC Boss and filling in the product information, MicroStore will automatically synchroni...

Q:  How to view the products that the customer has bought before on MC Boss? A: On MC Boss  → Tap Client → Select a customer → Tap “Product history” → Select date range  → View Product history list  Q: For repeat customers, how to view the historical selling prices? A: On MC Boss  → Tap Product → Select a product → Tap “Client”→ Select “ClientA”  → ...

Q: How to quickly make a full payment when creating an order on MC Seller? A: Go to MC Seller  → On “Cashier” page → Select a payment method → OK →  Tap "Finish" to place an order   Kind tips If you don't enter an amount after selecting a payment method, it will automatically be considered as full payment.     How to create a payment method on MC Bo...

Q: How to modify MicroStore customers' product viewing permissions on MS Manager? Method 1: Set customer's permission by individual A: Go to Manager → Tap Customer → Select a customer → Tap “Edit” on top right corner → Settings → Tap “Permission” and select “All access/No access to view prices/No access to view products” → Save     Method 2: Bulk se...

Q: How to create a sales and return order together on MC Seller? A: Go to "Order" page on MC Seller → Select order type: Orders →  Select a customer → Go to  " Search" page → Select the product → Enter the quantity ( positive quantity is sales, minus quantity is being returned) → Tap " Next" to place an order    Kind tips 1. If a sales order needs t...

Q: How to place an order from different store/warehouse on MC Seller? Q: We have multiple shops with multiple warehouses, I want to use MC Seller of shop A to place orders and deduct the stock from shop B. How to do it? A: Yes, you can enable “Allow sales from other warehouse” on MC Boss first. (Please check tutorial at the bottom of this article) G...

Q: How to view customer arrears on MC Boss? A: Go to client page on MC Boss → Select a customer → View "Arrears" → View arrears by store   Q: How to view detailed customer arrears and print them? A: Go to client page on MC Boss → Select a customer  →  Tap "Arrears" → Select a store → Tap Transaction arrears:  ▶️ on the right side → Select the date r...

Q: How to update to the latest version of MS Manager? A: On MS Manager  → Tap More  → About  → Update  → Tap Update to download       Q: How to update to the latest version of MicroStore? A: On MicroStore   → Tap "Three lines" on top left corner  → More    → About  → Update  → Tap Update to download  ...

Q: How to set up MC Seller permissions on MC Boss? Q: What should I do if I don't have access to do things on MC Seller? A: 1. Go to MC Boss   →  Tap More → Account management  → Tap "MC Seller" → Select a seller account  → Switch on/off the features  2. After set up the permission on MC Boss, MC Seller will need to synchronise to be valid. On MC Se...

Q: How to test the speed on MC Boss when the network connection is poor? A:  On MC Boss   →  Tap More → Version: business/advanced  → Tap ❗ on top right corner   →  Test result (Send us screenshot)...

Q: How to set "prohibit/allow MC Seller to process payment on cashier" on MC Boss? A: Go to MC Boss → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Cashier: Switch on/off the features → Tap “Return” to save   Kind tips After setting up the permissions on MC Boss, MC Sellers will need to synchronize or restart.     How to...

Q: How to set the number of packing unit in MicroStore? Q: Is it possible to set the number of packing unit for different levels of customers in MicroStore? A: Yes, go to  MS Manager   → Tap More  → Settings  → Order & Payments → Sales packing unit     → Enable "Sales packing unit"  →   Set the sales packing unit for "All customers" or Enable "S...

Q: How to reset the security password on MC Boss if I forget it? A: 1. On MC Boss  → Tap More → Security → Password → Forget password? → OK to reset   2. Tap “OK” and a verification code will be sent to your phone message  → Check your message to see verification code   Kind tips After resetting the password, it is recommended to change the security...

Q: How to set up print marks for picking list and invoice on MC Boss? Q: How to know if the orders on MC Seller have printed picking list or invoice? A: You can activate it on MC Boss → Tap More → Settings → Print configuration → Switch on "Display the printing icon of picking list/ invoice→ Return to save Kind tips When MC Seller have printed the p...

Q: How to save payment receipt as a PDF file on MC Printer? A: 1. On your computer→ Click "MC Printer" on your computer→ Settings → System settings    2. Click "Order" → Select Printer: Display on screen → Click "✓" to save → OK    3. Go to customer's page on MC Boss/MC Seller →  Select a customer to collect the payment on Cashier page → Tap “Print ...

Q: How to view undelivered orders on MC Seller? A: Go to  MC Seller → Tap History → Tap "Three lines" on top left corner → Select order type: Sales order → Tap Delivery status: Not sent → Tap blank part to refresh the page   Kind tips The blue tube next to order represents the " Delivery status ". Transparent Blue: Indicates that the order has not b...

Q: There is Internet on the computer, but there is no response to pressing the print button on the mobile phone. Q:  The printer can print paper, but MC's order cannot be printed. A: Follow and check the steps on your computer Step 1: Make sure that MC Printer is running on your computer On Windows computer: on bottom right corner On Mac computer: o...

Q: How can buyers check their order statuses on MicroStore? A: Go to MicroStore  → Tap "Three lines" on top left corner → Go to "Order" page → Slide to the left to view different order statuses   Order status: “To be paid” 1.  This option is available only when online payment is enabled. 2. Orders with a status of “To be paid” that remain unpaid for...

Q: Why can't I find the product in the search on MC Seller? Q: Why does the same product find it on the first MC Seller but not on the second MC Seller?  Q: MC Boss has this product reference, but why can't I find it on MC Seller? A: There could be a few things we can check out: Situation 1: Deep synchronization Go to MC Seller  → Tap More → Functio...

Q: How to view deactivated products on MC Boss? A:  On MC Boss  → Tap Product →  Tap "Three lines" on top left corner →   Select product status: Deactivated →Tap blank part to refresh the page   How to reactivate deactivated products on MC Boss? Click here to view    ...

Q: How to modify an unconfirmed order on MS Manager? A: Go to  MS Manager → Tap Order → Pending → Select an order  →  Tap Three dots " 。。。" on top right corner  → Tap "Modify order"   → Tap "Save" after modifying the order Situation 1: Add tax in the order Tap "Modify order" → Tap VAT and select "With tax" → Tap "Save" after modifying the order Situ...

Q: How to add an order image attachment to MC Seller? A:  On MC Seller → Tap History → Select an order  → Image attachement → "Add" on top right corner → Take a photo/ Select photo  How to add an order image attachment to MC Boss? Click here to find out Kind tips Multiple image attachments can be added to an order....

Q:  After the price of certain products increases on MC Boss, MC Seller will no longer use the default historical purchase price when creating new orders. However, for products that have not increased in price, the historical price still needs to be used.  How to do it? Q:  This product was sold for 20€ last year and has increased to 25€ this year. ...

Q: After a return order is placed on MC Seller, how to deduct the amount owed with the refund amount? A:  On MC Boss → Tap Client page → Select customer → Tap "Return deduction" →Select the returned order  → Tap Next → Select an order to be deducted→ OK →  OK to confirm Kind tips 1.On MC Boss "Document" page, returned order are marked with an "Orang...

Q: How to set the timeout days of the order on MC Boss? A: On MC Boss  → Tap More → Settings → Validity of order change → Set days → Tap ✓ to Save   After setting it up, the order status: "Timed out" will disappear, and you can modify the order.   Kind tips 1. The maximum time limit for the document to expire is 30 days.      If you want to set it l...

Q: How to enter product barcodes on MC Boss? Q: How to view product barcodes on MC Boss? A: Go to MC Boss  → Tap Product → Select a product → Tap Modify → Tap "Stock" page → Tap "Barcode bar" to manually enter or tap "Scan icon" to enter barcode via scanner. → Tap ✓ to save   Kind tips After enabling the product barcode permission on MC Boss, you ca...

Q: How to automatically generate a PDF or Excel sheet after printing an order? A:  Click MC Printer  on your computer 1. Click Settings → System settings  → Order → Click " + "    → Select a file to save order notes as pdf/excel file   →  ☑️   to save   2. Use MC applications to reprint the order. Files will be created in a new folder on the desktop...

Q: How to set up MC Printer not to print the document number? A: 1. On your computer→ Click "MC Printer" on your computer→ Settings → System settings  2. Click "Order" → NOT ✓ “ Print document number” → Click "✓" to save → OK    Click “ Print the order” on the mobile phone, and it will be displayed as shown below without the document number.   How t...

Q: How to get the QR code of the product manager? A: It's on your A1 account of MC Boss → Tap More → Account management → Product manager → p1 → Open the QR code   How to bind the Product manager account on MC Boss? Click here to view     How to set up product manager permissions on MC Boss? Click here to view    ...

Q: How to add/upload photos to a product on MC Boss? A: Go to  MC Boss  → Tap Product → Select a product → Tap Modify  →   Tap "Stock" page   → Select a method to upload the image → Tap ✓ to Save Method 1: Take a photo Tap grey image to switch upload image mode → Select "Take a photo" → Use camera to take a picture → Done    Method 2: Import from ga...

Q: How to create a payment method on MC Boss? Q: There are other payment method, how to create more? A: Go to MC Boss  → Tap More → Settings → Payment → Modify → “ + “ On top left corner → Enter a new ” Payment method” → OK → Tap “ Finish” to save   How to create a delivery method on MC Boss? Click here to view    ...

Q: How to add tax and not to add tax when placing an order? A:  Tap  "TAX+ %" on order page to select tax included or not included. Light grey means → order without tax Dark grey means → order with tax...

Q: How to create a purchase order to enter stock on MC Seller? Q: How to use supplier's management by using purchase order? Situation 1: Product has been created in MC A: Go to "Order" page on MC Seller → Select document type: Purchase order → Select a supplier → Go to "Search" page and enter product reference → Enter quantity → Go to "Order" page →...

Q: How to set up customer ABCD price with associated discounts? Q: How to set B's price to be 3% lower than A's price? Q: How to apply a discount to all products for the entire store? A: Go to MC Boss to set “ABCD price with customer discount”  → Tap More → Settings → Price per customer→ Customer discount → Discount Settings → Set ABCD customer disc...

Q: How to place a repeat order for a canceled order on MicroStore? Q: How to place a repeat order for products I've previously purchased on MicroStore? A: Go to MicroStore    → Tap "Three lines" on top left corner → Go to " Order" page  → Tap "Shipped"  → Select an order → Tap "..." on bottom left corner  → Add to cart again How can buyers view all ...

Q: How to create a return order on MC Seller? A: Go to " Order " page on  MC Seller → Select order type: Orders →  Select a customer → Go to  " Search" page → Select the reference of the product that is being returned  → Enter the quantity  being returned by using  "Minus  -"→ OK → Tap " Next" to place a return order → Go to " Cashier " page and sel...

Q: How to reactivate a deactivated client on MC Boss? A:  (Method1)  On MC Boss → Tap Client → "三" Icon on top left corner→ Select client list → Tap (Not selected) customer status → Tap "Deactivated" → Select a client and Slide to the left → Tap "Activate" Or Activated on client Page 👇🏻   (Method 2)  On deactivated client list → Tap "✓" on top right...

Q: How to set automatic shipping by default? Q: I want the system to automatically set the status as "Shipped" every time I create a document. Is this possible? A:  On main account of MC Boss → Tap More → Settings  → Stock cycle→ Automatic shipping → Select document and turn on for automatic shipping Q: How to set NOT automatic shipping by default? ...

Q: How to deactivate products on MC Boss? A:  On MC Boss → Tap  Produc t → Select the product and Slide to the left → Tap 🚫 → Deactivate to save Q: How to bulk deactivate products in MC Boss? A:  On MC Boss → Tap  Product  → Tap  " √ " to bulk modify →  Select products to set deactivated → Tap  🚫 Tap "Deactivate"  → OK to save Note: Deactivated prod...

Q: How to set promotional price for products on MC Boss? A: Go to MC Boss→ Tap produc t   → Select a product → Modify →   Enter "Promotional price"  →   Tap  ✓ to save Q: How to bulk set promotional price for products on MC Boss? A: Go to MC Boss→ Tap product → Tap " ✓ " to bulk modify → Select products→ Tap Modify  →  Enter "Promotional price"  →  ...

Q: How to allow inventory on MC Boss? A: Go to MC Boss → Tap More → Account management → MC Seller → Select a seller's account → Switch on "Allow Inventory" How to create an inventory order on MC Seller? Click here to find out...

Q: How to duplicate/copy a confirmed order on MC Seller? Q: How to duplicate an existing order on MC Seller? A: Go to MC Seller → Tap History→  Find the order → Tap Copy   How to delete orders completely on MC Boss? Click here to find out...

Q: How to re-log in your MC Printer? A: Click "MC Printer" on your computer→ Settings → Log out     2. Click MC Printer icon on desktop to restart it, password: 123456     What to do when your MC Printer won't print? Click here to view    ...

Q: How to set up partial delivery for pre-sale order on MC Seller? A: Go to “History” page on MC Seller  → Tap “Three lines on top left corner → Tap Document type and select Client pre-sale order → Select a pre-sale order →  Tap ”Shipping" → Tap “Quantity” of the reference to set up the available quantity for delivery → Tap OK → Next to complete it ...

Q: How to check customer's last purchase price on MC Seller? A: Go to  MC Seller → Tap Order → Select Client  first  → Enter reference number→ Slide to the right on this page → Switch on " Sales history"   → View customer's last purchase price Kind tips The sales history remains valid once the function is enabled. If you use this account on another ...

Q: Can the displayed language be changed on the printer? A: Yes, it can be set on the printer side Path: Right-click (Windows system) the printer icon → Settings → System Settings (operate as shown in the figure below) → click the "Language Box" drop-down → select a language → hit "✓" to confirm → click "OK" → click "Exit" Kind tips After the settin...

Q: How to view best-selling products (sales volume) on MC Boss? A: Go to MC Boss   →  Tap Product → Select "Sorting display"  → Tap "Top selling (quantity)" → The system sorts by sales volume in descending order (from large to small). Q: How to view the best-selling products (sales amount)? on MC Boss? A: Go to MC Boss   →  Tap Product → Select "Sor...

Q: How to set up print marks for picking list on MC Seller? Q: How to check if orders on MC Seller have printed a picking list? A: Go to MC Seller → Tap More → Settings → Print configuration → Switch on "Display the printing icon of the picking list→ Return to save Q: How to set up print marks for picking list on MC Seller? A: Go to MC Seller → Tap ...

Q: How to filter and modify MicroStore order on MC Seller? A: Go to   MC Seller  → Tap History → Tap "Three lines" on top left corner → Select order type: Sales order → Tap All Origin and select: MicroStore → Select an order  → Tap Modify   Q: What should I do if I don't have access to see/modify all orders on MC Seller? A: 1. Go to  MC Boss   →  Ta...

Q: How to filter and view products by different categories on MS Manager? A: Go to MS Manager   →  Tap Store → Products   → Filter (on top right corner)   → Tap “Category” → Select a category or Search   How to filter and view products with no images or videos on MS Manager? Click here to view   How to filter products with online/offline statuses on...

Q: How to change the display of different product categories for MicroStore homepage on MS Manager? A: Go to MS Manager  → Tap Store → My Store → MicroStore App → Category section → Display by: Select “Category/Brand/Year/Season”   Q: How to display all products by "Brand" on the MicroStore homepage? A: Go to MS Manager  → Tap Store → My Store → Mic...

Q: How to get QR code of MC Boss? A: It's on your A1 account of MC Boss → Tap More Account management → Manager → a2 → Open the QR code   How to bind a second account of MS Boss? Click here to view    ...

Q: How to create a supplier on MC Boss? A: Go to MC Boss → Tap Client → “ + “ Icon on top right corner→ Create new client→ Select Type: Supplier → Fill in "Customer's information"   Q: How to view supplier list on MC Boss? A: MC Boss → Tap Client →  " 三" Icon on top left corner→ Select Supplier→ View supplier list   How to filter and view supplier s...

Q: How to clear the"Canceled orders" records on MS Manager? A: Go to  MS Manager → Tap “Order” page → Swipe to the left on "tabs" and tap “Canceled” → Tap “Clear canceled order” → Confirm   Kind tips After clearing the canceled orders on MS Manager, you won't be able to recover the canceled order records.  ...

Q: Why does the printed customer information not match the information on MC Boss? Q: Why is the customer information on the picking list different from what I have saved on MC Seller? A: Go to MC Boss → Customer → Select a customer → Modify→ Check" Basic info" and "Delivery Address" page if customer information are the same Kind Tips 1. The custome...

Q: How to upload photos from the Photo Transfer Station to the MicroStore? A: Go to MS Manager → Tap Store → Products → Select a product → Tap "Edit" on top right corner → Go to "Display" page → Tap "Add photos" → Select "Import from Transfer Station" → Select images → Tap “Add” → Save   Q: How to upload photos from the mobile album to the Photo Tra...

Q: Some products are out of stock, and I need to contact the buyer to make order modifications. How to contact him? Q: How to contact MicroStore customers through orders on MS Manager? Q: How to contact the buyer directly when viewing an order? Method 1: Contact customers through orders  A: Go to MS Manager  → On the "Order" page → Tap "Pending" → F...

Q: How to set up unpaid and paid invoices on MC Printer? A: 1. Click MC Printer on your computer → Invoice    2. Select an invoice → Double click on this invoice    3. Select Payment type → Click Paid: “✓” → ✓ to Save   Kind tips In the invoice list, the icons can be used to check if the invoice has been paid or unpaid.    ...

Q: How to view documents for a specific period of time on MC Seller? A: Go to MC Seller → Tap History →  "Three lines" on top left corner →  Select "Pick date" → Tap "Blank" to continue to set up  →  Select date range  →  You can check the orders  Kind tips 1. You can adjust the order viewing period on MC Boss by setting the number of days. 2. The m...

Q: How to set up product manager permissions on MC Boss? A: Go to MC Boss → Tap More → Account management → Tap "Product manager"→ Select P1 account → Switch on/off the features    Kind tips 1. "Grey" → not enabled the permission 2. "Green" → enable the permission  ...

Q: How to  set up products to best-seller section for MicroStore? A:  There are two steps to follow. First, set the products as best seller products and then activate the "Best-seller section" on MS Manager. Step 1:   How to set up best-seller products on MicroStore? Method 1: On product page, set a best-seller product by individual A: Go to Manager...

Q: How to set up the shopping cart list to sort on MC Seller? Q: How to change the sorting of the products in the shopping cart after it has been created on MC Seller? A:  Go to   MC Seller   → On "Order" page and slide it down → Tap "Sorting icon" → Select a sorting method Kind tips The system defaults to "the most recently added at the top of the ...

Q: How to modify product categories on MC Boss? Q: How to move the product category to a different one because it's in the wrong place? A: Go to MC Boss → Tap Product → Select a product → Tap Modify → Tap “ Edit product information ” → On description page: Modify category → Tap ☑️ on top right corner to save   Q: How to bulk modify product categorie...

Q: How to delete a cash register (payment) record on MC Boss? A: Go to MC Boss → Tap Document → Cash journal → Select a cash register record and slide to left → Tap Delete → Delete → Enter password → OK to confirm   Q: How to bulk delete cash register (payment) records on MC Boss? A: Go to MC Boss → Tap Documents → Cash journal → Tap " 。。。" on top r...

Q: When I upload photos to MC, but I can't find the album (Apple device), what should I do? A:  On Apple Settings  → Tap  MC Gérant(Boss) /  MC Seller /  MS Manager  → Allow access: Enable Camera → Tap Photos   →  Select: All Photos How to add/upload photos to a product on MC Boss? Click here to find out...

Q: How to set up hiding customers' order history from MicroStore on MS Manager? Q: How to allow MicroStore users to view only orders within the last 15 days? A: Go to  MS Manager   → Tap More  → Settings → Order & Payments  → Hide customer order setup period  →  Select 7 days/15 days/30days, order will be hidden Kind tips Once you enable "Hide c...

Q: How to verify the accuracy of customer company information? Q: How to query customer information? A: MC can automatically query customer's company information integrated with the EU VIES. Method 1: Query when you create a new client A: Go to MC Boss → Tap Client → "➕" on top right corner→ Create new client→ Select country and enter VAT NO. → Tap ...

Q: How to view stock quantity directly when placing an order on MC Seller? A: You can set sellers to see the stock available for products, follow the steps below: Step 1: Confirm that "Hide stock" is deactivated on MC Boss Go to MC Boss → Tap "More" → Settings→"Other Features" at the bottom of the page → Find “Hide stock” and slide to the left → Dea...

Q: How to filter products based on specific conditions on MC Boss? A: Go to MC Boss → Tap Product → "Three lines" on top left corner → Tap IgnoreOther → Select a filter condition → Tap blank part to refresh the page Kind tips 1. We provide various filtering options to facilitate your search for relevant information. 2. You can make the results more ...

Q: How to filter and sort product statistics on MC Boss? Q: How to check which product sells the most? A: Go to MC Boss → Tap Product→ Select Sorting display → Tap " Stock + to - "→ The system sorts by the highest amount of stock   You can also filter: time + sorting + category together to filter out the results. For example: Search the best-selling...

Q: What is payment tag? A: Payment tags refer to adding tags to "Payment receipts," such as "PayPal/RMB Payment," and more. By adding tags, it becomes easier to filter and view orders with specific tags.   Q: How to set up payment tag name on MC Boss? A: Go to MC Boss  → Tap More → Settings → Payment tag → Enter “tag name” (as red indication) / Dele...

Q: How to set a default discount for a customer on MC Boss? A:  On MC Boss   →  Tap Customer → Select a customer  → Tap Modify  →  Basic info → Set " Default discount " for this customer  →  ✓ to Save   Kind tips 1. Setting a default discount for a customer, the amount of the order will automatically adjust by the discounted rate. 2. Different disco...

Q: How to bind Product manager account on MC Boss? Q: How to manage products together with my employees? A: First of all, you can apply for a product manager account with another mobile phone number, follow the next steps below 1. Contact Customer Service to apply for with another mobile phone number→  Get the log in password  2. Download MC Boss wi...

Q: How to modify the order creation time on MC Boss? Q: The order creation time is incorrect, how to modify it? A: Go to MC Boss  → Tap Document → Document → Select the order → Tap “Three dots” on top right corner → Modify creation date→ Set date → Tap Confirm → Confirm ...

Q: I want to show the promoters to customers on the WeChat store Q: I want customers to know immediately which products are on sale. A: Yes, as shown in the picture Operation as shown: On the "My Store" page of Ziduan, click "MicroStore App", click "Product Area", click "Discount Products", click "Purple" to enable the display of this area, click "S...

Q: How to modify the cashier's record for an order on MC Seller? A: Go to  "History" on  MC Seller   → Select an order  → Tap Cashier  → Select a payment method → Enter amount →  Tap "✓" to save How to quickly make a full payment when creating an order on MC Seller? Click here to find out...

Q: How to copy an image to all colors quickly on MS Manager? A:  On MS Manager →  Tap Store → Items  → Select an item → Edit   → Tap image for 2 secs → Copy to → Select colors → Tap Confirm → Save on top right corner Kind tips: To upload a image containing "all colors", and copy it to be convenient for distribution. How to display multiple photos / ...

Q: How to update MicroStore basic and contact information on MS Manager? A: Go to  MS Manager   →  Tap  Store     → Logo  → Complete information   → Save 👇 View the effect on MicroStore: Kind tips 1. To make it easier to reach international customers, add your country's dialing code followed by "00."  2. Don't forget to include your WhatsApp number ...

S: MC Satıcı'da belirli bir süreye ait belgeler nasıl görüntülenir? C: MC Satıcı'ya gidin → Geçmiş'e dokunun → Sol üst köşedeki "Üç çizgi" → Tarih seçin → Sayfayı döndürmek için boşluğa dokunun → Tarih aralığını seçin  İpucu 1. MC Patron, MC satıcısı için özel arama süresi ayarlayabilir. 2. Sipariş kayıtlarını aramak için maksimum tarih aralığı 365 ...

Q: How to add a remark to an order on MC Seller? A: Go to MC Seller → Tap Order → Select products → Tap  "..." on order page→ Remark → Write a remark → Tap “Next” on top right corner ...

Q: How to change the language on MC Seller? A: Go to  MC Seller → Tap More → Functions → Settings → Language → Select a language Kind tips Reopen the application to synchronize. How to change the language on MC Boss? Click here to view...

Q: How to reset product inventory to zero using an inventory order on MC Seller? Q: How to change the inventory of all products with negative stock to 0 on MC Seller? Q: How to batch change product inventory to 0 on MC Seller? A: 1. Go to "Order" page on MC Seller → Select document type: Inventory → Select range: All/ Choose items for inventory → En...

Q: How to view product statuses by sorting differently on MS Manager? Q: How to check how many times a product has been viewed? A: Go to MS Manager → Tap Product→ Tap "Sort icon" on top right corner  → Select a condition  → Tap "Blank" to refresh the page → View "Sales amount" Q: How to sort products by stock quantity? A: Go to MS Manager → Tap Prod...

Q: How to enter advance payment from a customer on MC Boss? Q: The customer has paid in advance before placing an order , how to enter it in MC?      A: On MC Boss   →  Tap Customer →  Select a customer →  Tap Cashier → Select payment method  → Enter advanced payment amount  → Tap OK  → "OK "on the top right corner to save  How to collect customer p...

Q: How to hide product information on MicroStore? Q: Can the product name be hidden? A: Yes,  go to MS Manager → Tap More → Settings → Display product additional information→ Disable the product information you want to hide → Save  The corresponding information will be hidden On MicroStore.   How to set up product information display on MicroStore? ...

Q: How to view sales profit details on MC Boss? A:  Go to MC Boss  → Tap Document  → Document → Tap "three line" on top left corner to select "Sales order" only   → Select date range → Tap Total amount:  ▶️ on the right side    → View Profit details  Kind tips 1. To view only "Sales orders," tap the three lines on the top left corner and use the fil...

Q: If a customer gets a discounted price when ordering in a physical store, how to give them the same price when they order online? A: Go to MS Manager → Tap More → Settings → Order & payment → Activate “Priority to use the last purchase price” → Tap “❓” to read warm reminder...

Q: How to filter and view activated MicroStore customers on MS Manager? Q: How to see how many customers have activated MicroStore on MS Manager? A: Go to MS Manager → Tap Customer → Filter (on top right corner) → Tap "Activation" → Select "Activated" → View MicroStore activated customers   How to modify MicroStore customers' product viewing permiss...

Q: How to set up automatic printing for documents on MC Seller? A: Go to MC Seller → More → Functions → Settings → Print configuration → Switch on automatic printing of the documents, such as “order note”, “delivery note”, “picking list” or invoice"→ Return to save   Kind tips 1. MC Printer can be set up for automatic printing of 4 types of document...

Q:How to batch upload auto-matched product images to MS Manager? Q: It's too much trouble to upload photos one by one from my cell phone. I want to use my computer to import product images in bulk and match them automatically with their corresponding products. How to upload them in bulk? A: Follow 4 steps. Step 1: Copy link on MS Manager On MS Manag...

Q: How to collect customer payment (cashier) on MC Seller? Q: How to collect payment in the cashier on MC Seller when customer is in arrears? A:  Go to the “ Order ” page on MC Seller → Select document type: Orders  →  Select the customer → Tap Cashier (There are 3 methods) *Need to allow MC Seller account have permission of  "Cashier checkout permi...

Q: How to export the best-selling sales volume sheet from MC Web? A:  1. Click the website:   web.mc.app  on your computer  2. Open  MC Boss  → More → Scanner（on the top left corner）→  Scan the QR code on the website to log in  → Click "Remain logged in" if needed on MC Web 3. On the MC Web, click Products → Products → Select sorting: Best-seller(am...

Q: How to know orders from physical store or MicroStore? A: On MC Boss → Tap Document → Document I f the order has a green icon: MicroStore , it's an order from MicroStore, otherwise,  it's an order from MC Seller.  ...

Q: How to create a second new company on MC Boss? Q:  I want to use the same mobile phone number on MC Boss and manage two companies, is it possible? A: Yes, you can activate it on MC Boss → Tap  More  → Account (on top right corner) → Create a company→ Fill in new company information → Create a new company → Contact customer service...

Q: How to view deactivated clients on MC Boss? A:  On MC Boss  → Tap Client  → "三" Icon on top left corner→ Select client list → Tap (Not selected) customer status  → Tap "Deactivated" → View deactivated client list How to reactivate a deactivated client on MC Boss? Click here to find out...

Q: How to export invoice as pdf files on MC Printer? A: 1. Click MC Printer on your computer → Invoice    Exporting a single invoice as a PDF file:   2. Select an invoice number in yellow→ Click Export as PDF→ OK ( PDF file has been saved in this file)   3. The PDF file with the same name as the invoice number is the file you are looking for.    Exp...

Q: How to add packing specification on MC Boss? A: On MC Boss → Tap More→ Settings→ Packing → Create frequently used "Packing unit" → Save Kind tips 1. To create multiple packing units/specifications on MC Boss is to facilitate MC Seller to select it while placing orders. 2. After setting it up on MC Boss, synchronize MC Seller first.   How to modif...

Q: How to one click to set all products online for MicroStore on MS Manager? Q: It's too troublesome to set products one by one online on MS Manager. Is there a way to set all products online for MicroStore at once? A: Go to MS Manager  → Tap More → Settings →Product privacy → Tap "One click to set all products online/offline" → Tap “Set all product...

Q: How to quickly take a photo to create a product on MC Seller? Q: The store is too busy. What should be done when there is not enough time to create new products? A: Go to MC Seller  → Tap More→ Tap Functions → Quick creation → Take a photo of the product → Use photo → Enter reference and price → Tap   ☑️ on top right corner to save   Kind tips MC...

Q: How to modify a locked order on MC Boss after merging payment? Q: The order has been locked, the modification of the product information is not allowed, how to unlock and modify the order? A: Follow two steps below Reminder When "payment records" are deleted, each individual payment record that has been collected will also be deleted. Step 1: Del...

Q: How to enable the pop-up reminder for shopping cart product price updates on MC Seller? A: Go to MC Seller  → Tap More → Functions → Settings → Refresh shopping cart prices → Enable “Popup price update”   Q: Customer A's order had price changes, and Customer B is a friend of Customer A. To order for Customer B with the same prices, how to copy th...

Q: How to view the full remarks of an invoice with a lot of content on MC Printer? Q: There is a lot of content in the remarks and editing is very difficult. How to simplify editing it? A: 1. Click MC Printer on your computer → Invoice    2. Select an invoice → Double click on this invoice  3. Slide down from the bottom → Edit and view the remarks  ...

Q: How to view the total number of products on MC Boss? A: Go to MC Boss  → Tap Product → On the bottom of page has shown " Total 52 lines". It means there are 52 products in total. How to view the total number of customers on MC Boss? Click here to find out  ...

Q: How to modify the invoice on MC Printer? A: 1. Click MC Printer on your computer  → Invoice   2. Select an invoice  → Double click on this i nvoice   3. Modify the invoice address and product → ✓ to Save 3. Modify the shipping address → ✓ to Save How to generate an updated invoice after the invoice information is modified in MC Boss? Check here t...

Q: How to add a second language to the MicroStore introduction? Q: How to set up multiple languages on MS Manager? A: O n  MS Manager   →  Tap More  →  Settings   →  Store content in multiple languages   → Supported languages   → Select languages and set default language → Save  → Return  →  Enable " Store content in  multiple languages Kindly Tips ...

Q: How to add shipping fee on MC Seller? A:  Go to  MC Seller   → On order page → Tap ".. ." on bottom left corner  → Shipping fee  → Select a delivery method → Enter amount → OK → Next to place an order How to create a delivery method on MC Boss? Click here to find out...

Q: Customer information has been updated, but why is the printed information still showing the original details? Q: If the customer's name has been changed on MC Boss after an order has been placed on MC Seller, and the printed name is displaying incorrectly, what should be done? A: Go to "History" page on  MC Seller → Select an order  → Tap Modify ...

Q: How to set "prohibit/allow MC Seller to adjust the price for the entire order" on MC Boss? A: Go to MC Boss → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Sales/Purchase: Switch on/off “Allow to adjust price of the document”   As shown on MC Seller:    Kind tips After setting up the permissions on MC Boss, MC Sellers...

Q: How to collect customer payment (cashier) on MC Boss? A: Go to Client page  on MC Boss  → Select the customer → Tap Cashier ( There are 3 methods)   Method 1: Direct payment collection Select payment method → Enter amount and tap OK → Tap OK to confirm→ Tap OK on top right corner to save  Note Collecting payment directly, the system will deduct t...

Q: How to cancel assigned sales to a customer on MC Boss? Q: Why is the sales performance calculated under S2 employee for orders placed by S1 employee? What is the reason? A: Go to MC Boss → Tap Client → Select a customer → Tap Modify  → Sales → Cancel assigned sales → Tap ✔️  to save on top right corner   Q: How to bulk cancel assigned sales to a ...

Q: How to view the total number of customers on MC Boss? A:  Go to MC Boss  → Tap Customer→  On the bottom of page has shown " Total 51 lines". It means there are 51 customers in total.   How to view the total number of products on MC Boss? Click here to view  ...

Q: How to set the number of days to check orders for MC Seller? A: Go to MC Boss   →  Tap More  →  Account management  → MC Seller  → Select a MC Seller account  →  Tap ”Employee checklist days“  →Set "days" →  You can also "Apply to all employees" → Tap ✓ to save Kind tips After setting up the permissions on MC Boss, MC Sellers will need to synchro...

Q: How to set the content for sharing orders on MC Boss? Q: Can I hide certain order content when sharing orders with customers? A: Go to MC Boss → Tap More → Settings → Share order template → Select Template type: Wholesale → Switch on/off → Tap "✓ " to Save   Kind tips 1. "Grey" → not enabled the permission,  and " Green" → enable the permission. ...

Q: How to order different pack quantities for the same color of a product? Q: How to place an order when a customer wants to purchase six pieces for one pack and receive an additional sample item for free? Q: How to set the product tag (Shopping cart attributes) on MC Boss? A: 1. Go to MC Boss  → Tap More → Settings → Product tag → System properties...

Q: There is a problem with the stock, how to check it on MC Boss? A: Go to  MC Boss →  Tap Product → Select a product  → Tap Stock → Tap on the color or size → View the details of the modified stock → Tap the number to view the order details Kind tips The mentioned feature is available for the business version.  ...

Q: How to use a barcode scanner to place an order on MC Seller? Method 1: (Scanner) on order page A: Go to “ Order” page on MC Seller and select a customer → Slide down the page → Tap on the "Barcode" and use the barcode scanner to scan the "product barcode." → Confirm the products in the shopping cart → Next to place an order     Method 2: (Scanner...

Q: How to unbind your own account on MC Seller? A:  Go to MC Seller → Tap More → Functions → Tap portrait icon “👤” → Unbind   How to bind account on MC Seller? Click here to view     How to unbind MC Seller account on MC Boss? Click here to view    ...

Q: How to set a discount for a product on MC Boss? Q: I want to promote some unsold products. How can I set a discount? A: Go to MC Boss→ Tap produc t → Select a product → Modify → Tap Discount(%) →  Enable Discount(%) → Enter "Discount " → Tap save   Q: How to bulk set discount for products on MC Boss? A: Go to MC Boss→ Tap product → Tap " ✓ " to b...

Q: How to change the language on MC Boss? A: Go to  MC Boss  →  Tap More →  Settings  → Language  → Select a language Kind tips Reopen the application to synchronize. How to change the language on MC Seller? Click here to view...

Q: How to set "prohibit/allow MC Seller to place purchase orders" on MC Boss? A: Go to MC Boss → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Document: Switch on/off “Allow to place purchase order” → Sales/Purchase: Allow to check purchase price → Customer/Supplier: Allow to create supplier & Allow to check customer...

Q: How to select different shipping addresses when placing an order on MC Seller? A: Go to " Order " page on MC Seller → Select order type: Orders →  Select a customer → Go to  " Search" page → Select products  → Enter the quantity →  Tap "..."  → Address → Add a new address → Fill in another shipping address → Save → "Return" on top left corner → T...

Q: How to cancel products from best-seller section on MS Manager? Q: How to  remove a product from best-seller section in MicroStore? Method 1: On product page, cancel a best-seller product by individual A: Go to Manager → Tap Store → Products → Select a product → Slide to the left on the product → Tap "Cancel best seller" Method 2: On the product d...

Q: How to add a product remark when placing an order on MC Seller? A: Go to “Order” page on MC Seller → Slide to the right on a product → Tap Remark → Write a remark → Tap “✔️” to save on top right corner → View the added remark   How to add a remark to an order on MC Seller? Click here to view    ...

Q: How to round down the order amount on MC Seller? A: Go to MC Seller → On “Cashier” page → Tap “Round down” button → Press the numbers → OK → Confirm the order amount → Tap "Finish" to place an order   Q: How to customize the rounding amount on an order? A: Go to MC Seller → On “Cashier” page → Tap “Round down” button → Tap “Edit round down amount...

Q: I don't want to print out an order note, how to share it with customers? Q: Is there anything I can do if a customer forgets the price of an item and asks to re-send the order? A: You can share orders with customers. On MC Boss  → Document → Select an order → Tap "..." on top right corner →  Tap "Share order" → Select WeChat/ WhatsApp/ Messages/ ...

Q: How to create new products on MC Seller? A: There are two methods. Method 1: Go to “Product creation” page Go to MC Seller  → Tap More→ Tap Functions → Quick creation → Take a photo of the product → Use photo → Enter reference and price → Tap  ☑️ on top right corner to save     Method 2: When you place an order, tap “Create a new product" on the ...

Q: How to set MicroStore product category filters on MS Manager? A: Go to MS Manager  → Tap Store → My Store → MicroStore App → Product category filters → Select: Category/Brand/Year/Season   👇View the effect on MicroStore (All products) :    👇View the effect on MicroStore (New arrival section) :    Kind tips 1. The product category filters on Micro...

Q: How to combine product reference in an invoice? A: 1. On your computer→ Click "MC Printer" on your computer→ Settings → System settings  2. Click Invoice → Sort and combine → Select and click “Combine same reference” →  ☑️   to save   Kind tips This setting is valid for new invoices, old invoices should be deleted and regenerated!    ...

Q: How to set "prohibit/allow MC Seller to edit products" on MC Boss? A: Go to MC Boss → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Product: Switch on/off the features → Tap “Return” to save   Kind tips After setting up the permissions on MC Boss, MC Sellers will need to synchronize or restart.     How to set up MC Se...

Q: Customers might not know how to use MicroStore. How to send them detailed help tutorials on MS Manager to assist them in entering the store? Q: The customer is from another country and I don't speak their languages. What should I do? A: Go to MS Manager → Tap Store → Invite customers → APP → Send the tutorial → Select a language → Select a sendin...

Q: How to add store announcement on MicroStore? A: On MS Manager   →  Tap More →  My Store   →  MicroStore App   → Store announcement  →  Set "Store announcement" in multiple languages   → Select color for "Announcement style"   →  Save  Support in multiple languages As shown below, select the language you want to display, edit the announcement mess...

Q: How to view documents for a certain period of time by time? Q: I can’t find the order, how to search for it? A: Follow the following path through the black end. There are two methods. Method 1: Search based on date range Path: "Black End" → "Documents" → "Documents" page → "≡" in the upper left corner → Select the start and end range of the date ...

Q: How to automatically set new products online by default for MicroStore on MS Manager? Q: I don't want to manually set my products go online every time when I create new products. How does the system automatically put them online for me? A:  Go to  MS Manager    →  Tap More → Settings →Product privacy → Switch on "Set new products online by defaul...

Q: How to create product tags on MS Manager? A: Go to MS Manager →  Tap More → Settings → Tag   → Tap "Product" → Add a Tag → Enter tag name → Confirm   Q: How to add product tags to products on MS Manager? A: Go to MS Manager →  Tap More → Settings → Tag   → Tap "Product" → Add a Tag → Enter tag name → Confirm   Q: How to filter products with produ...

  Q: How to allow sales from other store/warehouse on MC Boss? A: You need to enable the permission “Allow sales from other warehouse”.    Go to MC Boss  → Tap More  →  Account management  →  MC Seller → Select a MC Seller account →  Enable “Allow sales from other warehouse”  How to place an order from different store/warehouse on MC Seller? Click h...

Q: How to create colors on MC Boss? A: Go to  MC Boss →  Tap More → Settings → Color management → Modify → Create   + →  Enter color → OK → Tap "Save" on top right corner Q: How to create colors for multiple languages? A: Go to  MC Boss →  Tap More → Settings → Color management → Modify → Create   + / modify color  →  Enter color → OK → Tap "Save" o...

Q: How to enable and disable other features (plugins) on MC Boss? Q: How to enable a feature if it cannot be found on MC Boss? A: Go to MC Boss → Tap More → Settings → Others → “Activate” the feature → Tap “Return” to save   Q: I don't want this feature, can it be disabled? A: Go to MC Boss → Tap More → Settings → Others → Find the plugin and slide ...

Q: How to print orders from a different store on MC Seller? Q: I have 2 shops, shop A can print but shop B cannot, I want to print orders from shop B. How to do it? A: Go to MC Seller →History → Select an order → Print → Select other shop → Select document: Order     Kind tips 1. To enable printing for the Seller's account, you need to activate "All...

Q: How to export the invoice report within a certain time period? A: 1. Click MC Printer on your computer → Invoice  2. Select date range → Click 「 🔍 」to find invoice → Right click → Click Report → Select one report   Report printing as below:  Category report: Count by category     Reference report: Count by product     Customer report: Count by cu...

Q: How to set employees working hours for MC Seller on MC Boss? A: Go to MC Boss → Tap More → Account management → Tap "MC Seller"→ Select a seller account → Tap “Employees working hours → Enable ”Set staff working hours" → Set “Working day”, "before working hours" and "after working hours" → Tap “Apply to all employees” if it's needed → Return to s...

Q: How to view detailed supplier arrears and print on MC Boss? A: Go to MC Boss → Tap Client → Tap " 三" Icon on top left corner →  Tap “Supplier” → View supplier list → Select a supplier →  Tap "Arrears" → Select a store → Tap Transaction arrears:  ▶️ on the right side → Select the date range → View "Arrears in this period of time → Tap Print → Tap ...

Q: Why do the order numbers skip on MC Boss? A: Check all documents on MC Boss to confirm if the order numbers are skipping. Go to the  Document  page on MC Boss →  Tap “Document” → Select a date range → Tap “ Three lines” on top left corner → Select document type: Select all → Tap blank part → View all the documents within this period and verify th...

Q: How to view customer statuses by sorting differently on MS Manager? Q: How to sort customers by their purchase volume? A: Go to MS Manager → Tap Customer → Tap "Sort icon" on top right corner  → Select a condition  → Tap "Blank" to view Kind tips When setting sorting conditions, click "Number of purchase(Highest)" can switch to "Number of purchas...

Q: How to set a assigned sales to a customer on MC Boss? Q: I want each MC Seller to only do business with the customers I assign. Is it possible to achieve this? A: Go to MC Boss → Tap Client → Select a customer → Tap Modify  → Sales → Select a assigned sales → Tap ✔️  to save on top right corner   Q: How to bulk set a assigned sales to customers ?...

Q: How to apply a discount to a single product when placing an order on MC Seller? Method 1: Tap the "%" button on the “Search” page A: Go to “Search” page on MC Seller → Select a product → Tap the "%" button → Tap “Customized discount” and enter the percentage → OK to save → View the added discount     Method 2: Slide to the left on a product on th...

Q: How to filter and view supplier statistics on MC Boss? Q:  How to view the amount of arrears from the suppliers? A: Go to MC Boss → Tap Client →  Supplier list page→  Select “ Sorting display” → Tap " Arrears + to - "→ The system sorts by the highest amount of arrears   Kind tips 1. After filtering, slide down the page to refresh, and the system ...

Q: How to make a partial payment when creating an order on MC Seller? A: Go to MC Seller  → On “Cashier” page → Select a payment method → Enter the amount paid by the customer → OK → Tap "Finish" to place an order   How to create a payment method on MC Boss? Click here to view     How to quickly make a full payment when creating an order on MC Selle...

Q: How to add MicroStore banner/store image on MS Manager? A: Go to  MS Manager   →  Tap Store → My store  → MicroStore App  → Banner  → Upload an image/ gif  → View the effect  → Tap "Save" on the top right corner 👇 View the effect on MicroStore:...

Q: How to filter the undelivered orders on MC Boss? A: Go to MC Boss → Tap Document → Document → Select date range → Tap "Three lines" on top left corner → Select order type: Sales order → Tap Delivery status: Not sent → Tap blank part to refresh the page     Kind tips The blue tube next to order represents the "Delivery status". Transparent Blue: I...

Q: Why can't I modify the customer's shipping address on MC Boss? A: Go to MC Boss  → Customer  → Select a customer → Tap “Modify” → Go to "Address" page to edit shipping address → Turn off “Synchronize invoice” button → Tap “Return” on top left corner →  "✓" to save.   Kind tips Do not enable "Synchronize invoice". Enabling this option will restric...

Q: How to export a list of invoices from MC Printer? A: 1. Click MC Printer on your computer → Invoice  2.  Set date range→ Click Search 🔍   → Tap "Excel icon" to generate a list of invoices ( If there is a name in the customer field, it will only search for invoices from this customer.) 2. Select where to save the export file  → Click Save A list o...

Q: How to add an order image attachment to MC Boss? A:  On MC Boss → Tap Documents → Document  → Select an order → Tap "..." on top right corner → Image attachement → "Add" on top right corner → Take a photo/ Select photo  How to add an order image attachment to MC Seller? Click here to find out Kind tips Multiple image attachments can be added to a...

Q: How to set up first order discount for MicroStore on MS Manager? A: Go to MS Manager → Tap More →  Settings → Store Marketing → First order extra discount → Set "Discount rate" and Tap "Confirm" → Tap "Customer who can enjoy the "First order discount" and Select "Customers who have never ordered" or "Customers who have never ordered in MicroStore...

Q: How to set/modify the security password on MC Boss to delete products/customer/orders? A:  On MC Boss  →  Tap More → Security  → Password →Enter password → Confirm How to change your MC Boss login password? Click here to find out...

Q: How to make a daily expense on MC Seller? A: Go to “Order” page on MC Seller → Select document type: "Expenses” on top left corner→ Tap Search  →  Select a daily expense reference →   Tap " + " to add quantity and enter price → Tap Order and Next to complete the order    Q: How to allow Expense for MC Seller on MC Boss ? A: Go to MC Boss → Tap Mo...

Q: How to filter and view customer statistics on MC Boss? Q: How to check which customer has the highest amount of arrears? A: Go to MC Boss → Tap Client → Select Sorting display → Tap " Arrears + to - "→ The system sorts by the highest amount of arrears   You can also filter: time + sorting + other conditions together to filter out the results. For...

Q: How to add internal remarks for MicroStore order on MS Manager? A: Go to   MS Manager →  Tap Order → Order status: Pending/To be shipped → Select an order → Tap "..." on top right corner   → Modify internal remark → Write remark content→ Tap "Save" on top right corner...

Q: How to modify the name of a product category on MC Boss? A: Go to MC Boss → Tap More → Settings → Category → Modify → Select a category and modify name → Finish   How to create a new product category? Click here to view    ...

Q: How to provide QR code for MC Seller on MC Boss? Q: I need to bind MC Seller for the second employee, how to find the QR code? Q: How to provide a QR code from my MC Boss when an employee needs to switch to another phone? A: Go to MC Boss  → Tap More → Account management → MC Seller → Select a seller's account → Open the QR code → Save it   Kind ...

Q: I have placed an order on MC Seller, but I selected the wrong customer name. How to change it? Q: How to duplicate an existing order on MC Seller? A: For order consistency, you cannot directly change to another customer after selecting one and placing the order. If you mistakenly choose a customer, you can copy the order, make the necessary modif...

Q: How to unbind your own account on MS Manager? A:  Go to MS Manager → Tap More → Tap portrait icon “👤” on the top right corner → Log out → Confirm   How to unbind MS Manager account on MC Boss? Click here to view     How to bind MS Manager account and log in? Click here to view    ...

Q: How to issue credit note for a return order? Scenario 1: The customer has taken the wrong or unwanted product and needs to return it. A credit note for return will be issued. A: On MC Seller → Tap Order: Sales order→  Select a customer →Tap Search →Select the returned product → Enter the returned quantity "Minus -"→ OK → Next → Cashier: Refund to...

Q: How to view the customer with the highest transaction amount on MC Boss? Q: How to view customer's turnover on MC Boss? A:  Go to MC Boss   →  Tap Client → Select Sorting display  → Tap "Sales turnover"  → The system sorts by Sales turnover/ transaction amount in descending order (from large to small). Kind tips The "Total 52 lines"  at the botto...

Q: How to adjust the sorting of product categories on MC Boss? A: Go to MC Boss → Tap More → Settings → Category → Modify → Select a category → T ap “three lines on the right side of the category” and slide up and down → Finish   Kind tips The adjusted sorting will be synchronized to the MicroStore.     How to create product categories on MC Boss? C...

Q: How to use pre-sale products for MicroStore on MS Manager? Q: I want to show new products to customers in advance on MicroStore to understand the popularity of new products, to avoid stock up, and reduce the risk of stock. Q: I want customers to have early access to products that will soon be available online and the option to pre-order them. A: ...